English Version
My Internet Does Not Work?
First Step, Check You Have POE Powered Up
Light On POE Can Be White, Green or Blue
Even If You Can See The Internet Network On Your Device, It Makes No Difference
NO POE LIGHT = NO INTERNET
(Both Types Are Interchangeable)

Picture Of Both Types Of POE's, That We Have Used Over The Years

You should make sure that all cables going into the “POE” power supply, are properly plugged in.
The black wire that comes from the outside of the house, should be firmly plugged into the "POE" socket of the POE, and the network cable (comes in various colours, but normally grey) going off to the router WAN Socket, should be firmly plugged into the "LAN" socket of the POE.



Some Routers Have A Button On The Back Which Switches Off The WiFi Signal When Pressed For A Second & Switch It Back On Again If Pressed Again For A Another Second, They Are Normally Marked WiFi. Please Make Sure You Have Not Accidentally Pressed This Button, If You Have No Internet.

If all else fails, try doing a full mains power down reset, that means unplugging from the Mains, both the Router, and the POE power supply for ten seconds, then plugging both back in again.

Next Check The Lights On The Router. We Have Used Several Different Makes & Models Of Router Over The Years
Click On The Picture Of The One You Have

PLEASE HELP US AS BEST YOU CAN, BY CAREFULLY FOLLOWING THE INFORMATION GIVEN ON THIS WEB SITE
If All Else Fails Then Call Our Customer Helpline On
0034 964800009
We work most weekends and bank holidays, so don't be afraid to call.
Spanish, French & English spoken.
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